Cancellation & Rescheduling Policy

Cancellation & Rescheduling Policy

This policy outlines the procedures for cancellations, rescheduling, and attendance to ensure a fair and smooth experience for both students and teachers.

1. Student Cancellations

1.1 Advance Notice Requirement

• Students must cancel their lesson at least 1 day in advance during business hours (Monday–Sunday, 9:00–18:00) to be eligible for rescheduling.
• If a student fails to provide this notice, the lesson will be forfeited, with no option for rescheduling, refund, transfer, or reassignment.

1.2 Last-Minute & Same-Day Cancellations

• Cancellations made on the same day as the lesson start time are not eligible for rescheduling.

1.3 No-Show Policy

• If a student does not cancel in advance and fails to attend, the teacher will wait for 20 minutes before marking the lesson as a no-show.
• If the student notifies the office in advance of a delay, the teacher is required to wait but must still end the lesson at the originally scheduled time.
• If a student is absent for 10–15 minutes, the teacher must contact the office to follow up with the student.
• Teachers will receive full payment for no-show lessons, and the student’s hours will be deducted.

1.4 Unavoidable Circumstances

• In cases of illness, emergencies, technical difficulties, or other unforeseen situations, students must provide supporting evidence to the provider.
• The teacher has the discretion to decide whether a make-up lesson will be allowed in such cases.

2. Make-up Classes

• Make-up lessons must be scheduled and attended within 7 days of the canceled session.
• Make-up classes cannot overlap with the student’s regular class schedule.
• Example: If a student has a 1-hour weekly class, the make-up session must be scheduled on a different day.
• If a make-up class is not used within 7 days, the class hours will be deducted, and the teacher will receive full payment for the session or may decide otherwise at their discretion.

3. Lesson Timing & Late Arrivals

3.1 Student Late Arrivals

• If a student is 5 minutes late, the teacher may choose to extend the class by 5 minutes but is not required to do so.
• If a student is more than 5 minutes late, the teacher is not obligated to extend the class and will end the lesson at the originally scheduled time.

3.2 Teacher Late Arrivals

• If a teacher is up to 15 minutes late, they must make up for the lost time either during the session or in the next lesson.
• If a teacher is more than 15 minutes late without a reasonable reason, they must offer a full free lesson as compensation, and the student will not be deducted for the missed lesson.

4. Technical Difficulties

• If technical issues occur within the first 10 minutes of a lesson for either the student or the teacher, any lost time should be made up.
• If the teacher has consecutive lessons, they must inform the student promptly and arrange for any lost time to be compensated in the next lesson.

5. Teacher Cancellations

• Teachers must provide at least 1 day’s notice during business hours (Monday–Sunday, 9:00–18:00) if they need to cancel a lesson.
• In the event of a teacher’s absence due to unforeseen circumstances or technical difficulties, the student will be offered a make-up lesson at a mutually agreed time.

For any cancellations, rescheduling, or inquiries regarding this policy, please contact “Line OA – NS Teachers” channel.