Terms of Service – New Stamford Translation Centre

Section 1: Scope of Services

1.1 Purpose

• This agreement outlines the terms and conditions for translation and certification services.

• Services include Thai official documents and general documents.

1.2 Pricing and Services

• Listed prices apply to standard Thai official documents.

• Custom pricing is applicable for non-standard documents or other languages, subject to document review.

1.3 Translation Standards

• Translations strictly adhere to source documents.

• Official document translation standards are followed.

• No additions or omissions are made from the original documents.

• Consultations with clients are conducted for any uncertainties.

1.4 Processing Time

• Standard processing time: 3 working days.

• Orders confirmed after 2:00 PM are processed from the next working day.

• Express service (within 1 day):

  • Additional fee of 50-300 baht, depending on complexity.

  • Subject to availability.

1.5 Deliverables

• Translation files are provided in PDF and Word formats.

• Certified hardcopy delivery service is available for an additional fee.

• Additional copy printing services are also available for an additional fee.

Section 2: Amendments and Cancellation

2.1 Amendments

• Corrections can be made within 30 days of delivery.

• Clients must verify the accuracy of translations, particularly numerical data.

• Post-delivery amendment shipping costs are borne by the client.

2.2 Cancellation and Refund

• Cancellations or refunds are not permitted after order confirmation and payment.

• Pre-translation cancellations may incur processing fees.

Section 3: Translation Certification

3.1 Certification Scope

• Certifies translation accuracy against the source document.

• Does not certify the authenticity of the source document.

3.2 Document Usage

• Advance notice is required for submission to other agencies or for foreign use.

• Advance notice is also required for legal proceedings.

3.3 Court Appearances

• The translator reserves the right to accept or decline witness requests.

• Service rates:

  • Outside Chiang Mai: 6,000 baht/day plus travel and accommodation expenses.

  • Within Chiang Mai: 800 baht/hour.

Section 4: Confidentiality and Data

4.1 Confidentiality

• Document confidentiality is strictly guaranteed.

• Documents are deleted from the system 90 days after delivery.

• Clients are advised to maintain file copies.

4.2 Data Management

• Client data is used solely for service purposes.

• Data is not disclosed to third parties, except as legally required.

Section 5: Legalisation Services

5.1 Self-Submission

• Provision of Word and PDF files only.

• Certification text includes the document owner’s name.

• Clients must provide their name and contact details for certification.

5.2 Full Service

• Service fee: 2,000 baht (includes duty and EMS delivery).

• Consular fees: 400 baht/document:

  • Thai version: 200 baht.

  • English version: 200 baht.

Section 6: Liability Limitations

6.1 General Limitations

• Translations are based solely on client-provided electronic copies.

• Verification of source documents is not the responsibility of the centre.

• The centre is not liable for document alterations, forgery, or unauthorised modifications.

6.2 Force Majeure

• Clients will be notified of force majeure events.

• Timelines will be adjusted accordingly.

6.3 Scope of Liability

• The centre is not liable for issues arising from unclear source documents.

• The centre is not liable for document rejection by end agencies.

• Clients must verify translations before use.

• The centre disclaims liability for consequences arising from the use of translations.

Section 7: Governing Law and Jurisdiction

7.1 Governing Law

• This agreement is governed by Thai law.

7.2 Jurisdiction

• Chiang Mai courts have jurisdiction over this agreement.

Section 8: Relevant Legal Provisions

8.1 Thai Criminal Code Chapter 3: Document-Related Offences

Section 264 Document Forgery:

• Creating false documents wholly or partially.

• Adding or removing content.

• Modifying authentic documents.

• Using false seals or signatures.

• Penalty: Up to 3 years’ imprisonment and/or a fine of 60,000 baht.

Section 265 Official Document Forgery:

• Forging rights documents or official documents.

• Penalty: 6 months to 5 years’ imprisonment and a fine of 10,000-100,000 baht.

Contact Us:

• Address: 555/120 Moo 2, Nong Chom, San Sai, Chiang Mai 50210

• Tel: 052-000-520

• Line: @newstamford

• Website: www.newstamford.com

Terms and conditions are subject to change with notice.